Question 1

Where is the Tortox headquarters located?

Accepted Answer

Our global headquarters is located in Office No. 1007, Mohammad Al Mulla Tower, Al Nahda, Sharjah, United Arab Emirates. Feel free to reach out to us for any local or international inquiries.

Question 2

Do Tortox products come with a warranty?

Accepted Answer

Yes! All Tortox PC components and gaming hardware come with a manufacturer warranty. Specific warranty periods differ by product category (usually 1 to 3 years). Please refer to our Warranty & RMA page or contact our support team for details.

Question 3

How do I submit an RMA/warranty request?

Accepted Answer

You can easily request warranty service by going to the Warranty & RMA page, filling out the request form with your purchase receipt and details of the issue, and submitting it online. Our technical team will review your case within 24-48 business hours.

Question 4

Are Tortox PC cases compatible with custom water cooling loops?

Accepted Answer

Absolutely. Many of our premium gaming cases, such as the Magnus series, are specifically designed with ample clearance for custom liquid cooling configurations, reservoir mountings, and support dual or triple radiator fan setups.

Question 5

How can I discuss business or wholesale distribution partnerships?

Accepted Answer

We welcome partnership inquiries from distributors and retailers worldwide. Please select "Business Partnership" from the contact form dropdown above or email us directly at info@tortox.com, and our business development team will get in touch with you.

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