Shipping Policy

Fast, reliable delivery of gaming hardware across all Emirates.

UAE-Wide Delivery

All 7 Emirates covered through our distribution network

Same Day in Sharjah

Orders placed before 2 PM may qualify for same-day delivery

Secure Packaging

All hardware shipped in protective, anti-static packaging

Delivery Times by Emirate

EmirateDelivery TimeNotes
SharjahSame Day – Next DayOrders placed before 2 PM
Dubai1–2 Business DaysStandard delivery
Abu Dhabi2–3 Business DaysStandard delivery
Ajman1–2 Business DaysStandard delivery
Ras Al Khaimah2–3 Business DaysStandard delivery
Fujairah & Umm Al Quwain3–4 Business DaysRemote areas may vary

Shipping Terms & Conditions

Order Processing

Orders are processed Monday–Friday during business hours (9:00 AM–6:00 PM). Orders placed on weekends or public holidays are processed on the next business day.

Shipping Charges

Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders – check our current promotions.

Order Tracking

Once your order is dispatched, you will receive an SMS or email with tracking information. Track your order through our courier partner's website.

Damaged in Transit

If your gaming hardware arrives damaged, please document the damage with photos and contact us within 24 hours at info@tortox.com. We will arrange a replacement or refund.

Failed Delivery Attempts

Our delivery partner will make 2–3 attempts. If all attempts fail, the parcel will be held at a collection point for 5 days before being returned to us.

Questions About Your Order?

Our support team is available Mon–Fri 9AM–6PM to assist you.

Contact Support

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